Got a question? You’re in the right place.

We’ve pulled together the most common questions our customers ask; from delivery times to material compatibility and bulk orders. If you can’t find what you need here, just get in touch. Our team’s happy to help.

Ordering & Delivery

How fast is delivery?

We dispatch orders placed before 2pm (UK time), Monday to Friday, the same day. Orders after 2pm, on weekends, or bank holidays go out the next working day. Visit our Delivery Information page for more details on deliveries.

Do you deliver to Northern Ireland, Highlands, or Islands?

Yes, we ship across the UK, including Northern Ireland, Scottish Highlands, and offshore islands. Just note that some couriers may take an extra day or two for remote areas. Visit our Delivery Information page for more details on deliveries.

Can I choose a delivery date or time?

Not at checkout, but once your order’s on the way, you'll get tracking info so you can manage delivery with the courier directly. Visit our Delivery Information page for more details on deliveries.

Do you ship outside the UK?

Yes, we offer international shipping. Delivery times range from 5–20 working days depending on location. You’ll see available options and costs at checkout. Visit our Delivery Information page for more details on deliveries.

Can I amend or cancel my order after placing it?

If your order hasn’t been packed yet, we’ll do our best to make changes. Contact us as soon as possible. Once it’s shipped, we can’t cancel it but you can return eligible items. Visit our Delivery Information page for more details on returns.

Can I track my order?

Yes, every order includes tracking.

You’ll get a tracking link by email once your parcel leaves our warehouse.

Didn’t get it? Check your spam folder or contact us and we’ll resend it.

What if my parcel hasn’t arrived?

If your parcel’s late:

  • UK orders: Wait 48 hours after dispatch before chasing.
  • International orders: Please allow the full delivery window.

Still no sign? contact us and we’ll look into it.

Note: Some couriers require up to 30 days before we can issue a refund or replacement.

Do you offer click and collect?

Not at this time, all orders are shipped from our warehouse. 

Returns, Support & Installation Help

What’s your returns policy?

We accept returns within 30 days of purchase, as long as:

  • Items are unused and undamaged
  • All parts are included (even if opened)

Custom-made items are not eligible for return. We inspect everything on return and issue refunds for qualifying items. Visit our Delivery Information page for more details on returns.

What if my order arrives damaged or incomplete?

Let us know straight away. We’ll sort it.

If anything’s missing or broken, contact us with your order number and a quick photo if possible.

What happens if I miss a delivery?

If your parcel is returned to us:

  • We’ll email you once it arrives back
  • You can choose a refund (item only) or pay for redelivery

Some couriers may leave it with a neighbour or in a safe place. If tracking says “delivered” but you haven’t got it, let us know within 7 working days and we’ll investigate. Visit our Delivery Information page for more details on deliveries.

Can I speak to someone for help?

Absolutely. We’re a real UK team, no bots. Contact us and we’ll get back to you quickly.

Can I get technical advice or installation help?

Yes, especially if you're unsure which seal or material you need.

Use our material and sizing guides or contact us with your spec and we’ll advise.

How do I contact you?

Use our contact form or email info@totallyseals.com.

What are your support hours?

Our team is available Monday to Friday, 9am–5pm (UK time).

We aim to reply to all enquiries within 1 working day. Contact us and we’ll get back to you quickly. 

Product, Stock & Fit

Is this in stock?

Most of our catalogue is in stock and ready to dispatch.

If something’s unavailable, you can contact us and we’ll let you know when we can get it.

Do you offer trade or bulk discounts?

Yes, for large quantities or regular orders, get in touch and we’ll quote you.

Is there a warranty or guarantee?

We guarantee all products to be free from manufacturing defects.

If you receive something faulty, we’ll replace or refund it.

Custom parts are made to spec, so double-check sizing before ordering.

How do I know this will work for me?

Use our:

Company Info & Trust

Where are you based?

We’re based in the UK with a warehouse and support team near Leeds.

Are you a UK company?

Yes, Totally Seals is a UK-owned and operated business.

We serve customers across the UK, Europe, and beyond.

Do you have reviews?

You’ll find reviews on most product pages and around the site.

Do you offer trade accounts or loyalty schemes?

We don’t offer formal trade accounts yet, but we’re happy to discuss discounts for regular or bulk orders.

Contact us if that’s you.

Ordering & Payment

What payment methods do you accept?

We accept all major UK and international cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.

Trade customers can also request pro forma invoices.

Can I get a VAT invoice?

Yes, your confirmation email includes a VAT invoice.

Need it re-sent? Just let us know.

Do I need to create an account to order?

No, you can check out as a guest.

But if you want to save addresses and view past orders, creating an account helps.

Need help?

If you have any questions or need any help then please just get in touch with our team.

Contact Us